You have the right to withdraw from the agreement within 14 days without stating reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the last good. To exercise the right of withdrawal, you must inform us of your decision to withdraw from the agreement by means of an unambiguous statement (e.g. in writing by post or e-mail). You can use the attached model withdrawal form for this, but you are not obliged to do so.
You can also electronically complete and send the model withdrawal form or another clearly formulated statement via the option in your login. If you make use of this option, we will immediately send you a confirmation of receipt of your revocation on a durable data carrier (for example by e-mail). To comply with the withdrawal period, it is sufficient to send your communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the revocation
If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs as a result of your choice for a different method of delivery than the cheapest standard delivery offered by us) without delay and in any case no later than 5 days after we have been informed of your decision to withdraw from the agreement, from us. We will refund you with the same payment method with which you made the original transaction unless you have expressly agreed otherwise; in any case, no fees will be charged for a refund.
We may withhold reimbursement until we have received the goods back or you have demonstrated that you have returned the goods, whichever comes first.
You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you have notified us of the decision to withdraw from the agreement. You are on time if the goods are returned before the period of 14 days has expired
We will bear the costs of returning the goods if you have informed us of your decision to withdraw from the agreement or have returned by means of an unambiguous statement (e.g. in writing by post or e-mail). registered via the login on our website.
You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
You can use the form below to revoke the agreement or you can use the European model revocation form to notify us that you are canceling the purchase. However, the use of this form is not mandatory.
Model form for right of withdrawal
(this form should only be completed and returned if you want to withdraw from the contract)
Voorveste 15 BC
3992 DC Houten
I/we* herewith inform you that, in respect of our contract regarding the sale of the following products: [description of the product}*
The delivery of the following digital content: [description of the digital content]* The supply of the following service: [description of the service]*
I/we* exercise our right of withdrawal.
- Ordered on*/received on* [date of ordering services or receiving goods]
- [Consumer(s)’ name]
- [Consumer(s)’ address]
- [Consumer(s)’ signature] (only if this form is submitted on paper)
*Delete or provide supplementary information, as applicable.