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28-day returns policy
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Returns

If you change your mind, you can return your items within 14 days of receiving them. Alternatively, if you let us know within 14 days of receiving your order that you intend to return all items or only partly, you will have another 14 days to return the items concerned. A return form and return instructions are enclosed with your order.

Return your items as follows:

1. Register return

Returning items can be done quickly and easily with your Wolky&Me account. To do this, go to 'my account' and then click on 'return items'. Once you have registered for your return, you will automatically receive an e-mail containing your Freepost label. Use this label to return your package.

Don't have an account yet? You can create this here (even if you have already placed your order!). You can always find and track the latest status of your return in your account. 

Prefer not to create an account? Click the ‘Register return’ button further down this page. Fill in the form that opens and click ‘Register return’. This will tell us to expect your return so that we can process it promptly. Once you have registered your return, you will need to wait till our customer service has sent you an e-mail containing your Freepost label. This will take up to 3 working days.

2. Return packaging

Place your shoes in the original shoebox and pack the shoebox in the shipping box in which you received your order, or in another shipping box. Seal the package properly so that nothing can fall out during shipping.

3. return shipping costs

UK customers can return shoes via our Freepost system. 

Please note: to return your package successfully, the Freepost service we have got, only requires the letters 'Freepost WOLKYSHOP' on the front. It can be handwritten or printed off. All post offices should accept these. If your post office rejects the parcel because there is no barcode on it, please tell them this is a well-known Freepost service which many companies use. The post office can call their internal helpline who will confirm that the service is OK. 

Unfortunately, we cannot offer free returns outside of the UK. If you wish to return your order (or part of it) from outside the UK, then you will need to pay postage.

4. refunds

Once we have received your return, we will refund you the purchase price within 14 days.

Returning your package in another way

If you wish to return your package in another way, you will need to pay for postage yourself. Please send your return package with sufficient postage to:

Wolkyshop, Ambachtstraat 2, 7041 GC ‘s Heerenberg, the Netherlands.

Please note: Enclose a note in your box stating your name and address, e-mail address and order number so that we know who the package is from.

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Right of withdrawal

You have the right to withdraw from the agreement within 14 days without stating reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the last good. To exercise the right of withdrawal, you must inform us of your decision to withdraw from the agreement by means of an unambiguous statement (e.g. in writing by post or e-mail). You can use the attached model withdrawal form for this, but you are not obliged to do so.

You can also electronically complete and send the model withdrawal form or another clearly formulated statement via the option in your login. If you make use of this option, we will immediately send you a confirmation of receipt of your revocation on a durable data carrier (for example by e-mail). To comply with the withdrawal period, it is sufficient to send your communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the revocation

If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs as a result of your choice for a different method of delivery than the cheapest standard delivery offered by us) without delay and in any case no later than 5 days after we have been informed of your decision to withdraw from the agreement, from us. We will refund you with the same payment method with which you made the original transaction unless you have expressly agreed otherwise; in any case, no fees will be charged for a refund.

We may withhold reimbursement until we have received the goods back or you have demonstrated that you have returned the goods, whichever comes first.

You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you have notified us of the decision to withdraw from the agreement. You are on time if the goods are returned before the period of 14 days has expired

We will bear the costs of returning the goods if you have informed us of your decision to withdraw from the agreement or have returned by means of an unambiguous statement (e.g. in writing by post or e-mail). registered via the login on our website.

You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

You can use the form below to revoke the agreement or you can use the European model revocation form to notify us that you are canceling the purchase. However, the use of this form is not mandatory.

Model form for right of withdrawal

(this form should only be completed and returned if you want to withdraw from the contract)

To:   

Wolkyshop.com
Voorveste 15 BC
3992 DC Houten

or:

info@wolkyshop.co.uk

I/we* herewith inform you that, in respect of our contract regarding the sale of the following products: [description of the product}*
The delivery of the following digital content: [description of the digital content]* The supply of the following service: [description of the service]*
I/we* exercise our right of withdrawal.

- Ordered on*/received on* [date of ordering services or receiving goods]

- [Consumer(s)’ name]

- [Consumer(s)’ address]

- [Consumer(s)’ signature] (only if this form is submitted on paper)

*Delete or provide supplementary information, as applicable.

Please fill in the information below to reserve the shoes in the Wolkyshop in . We will contact you as soon as the shoes are ready for fitting.
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