On all Wolky's is the normal guarantee from Wolky, as well as our shop-service valid. If there is any problem with any Wolky (even if not purchased at our shop): just e-mail us and we will help you out.

Within the UK you will be given the option to either pay now, or pay after delivery. This payment option is handled by Klarna.  If you have chosen to pay after delivery (14 days grace), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer.

When you have returned your order an updated statement will be sent to you if you've made a partial return. With a full return, your statement will be closed. As soon we have registered your cancellation or your return, the repayment will be processed by Klarna within next 7 bank days.

If you decide to return something after 14 days, we ask you to pay the full invoice to Klarna. After we have received your return, the repayment will be processed by Klarna within next 7 days. Or you can contact Klarna see if it is possible to postpone the due date on your payment. You can contact Klarna's Customer Service here.

We also accept Visa, American Express and Mastercard. Alternatively, you can pay through your Paypal account. When you place an order, you can feel confident that your credit card information is protected by our secure server.

We offer free UK delivery.

Shipping to other destinations is only possible by payment in advance, the costs are always* £ 19.99. *Shipping costs to Australia are £ 39.99.

The minimum order value is £ 15,00 per order.

If you are not totally satisfied with the shoes, you can return these within 28 days of receipt for a full refund/exchange. Please register your return online here before sending it back to us.

UK customers can return the shoes via our Freepost system. Unfortunately we cannot offer free returns outside of the UK.

If you wish to return your order (or part of it) from outside the UK then you will need to pay postage. You are free to use any shipping company for returning the shoes. The return address is; Wolkyshop, Diezerstraat 96, 8011RK  Zwolle, The Netherlands.

The heel height is indicated on every article card. With boots the shaft circumference and the shaft height is also indicated on the card. All ladies’ shoes have been measured with a size 38 as sample; for men’s shoes we’ve used a size 42. These measurements are merely an indicator to help you decide what shoes would fit your specific needs. These measurements might deviate depending on what size you choose.

Below you can find a short overview, explaining how we can measure the width and height of our heels and shafts.